Our Customer Service Charter

Your Consultant will be your first point of contact and on call to fill any requirements you have.

On a weekly basis, they will be in touch to discuss your needs, how we have performed and any potential issues, concerns or queries. They will also visit your school on a termly basis. As well as:

• Filling any recruitment requirements to the best of their ability with the best staff available
• Whenever you have a new candidate at your school your consultant will call at the end of the day to obtain feedback
• Creating a consistent pool of candidates that becomes your first choice for bookings
• Making sure we are always meeting your expectations

Our Directors

They are always here to help and answer any questions, queries or complaints you have. You may also speak to them on the phone or see them on visits, conferences, training or volunteering in schools. They will also contact you to check that we are providing your school a great service by:

• Termly customer service questionnaire
• Annual review by our Operational Support Team

Vision Teaching Team

Our operational support team including Compliance and Operations Manager are on hand to answer any questions, concerns our queries you have. They are also supported by:

• Team of advisors
• Team of people solely responsible for candidate management

Our offices are open 6.45am to 5pm Monday to Friday; out of those hours we operate a 24 hour on-call service.

Every booking we work on comes with the following timeframe guarantee. We commit to filling bookings in this time or alternatively, we will provide a service update:

• Same day bookings – 15 mins
• Next day bookings – 3 hours
• Pre-book – 24 hours
• Long term bookings – 48 hours
• Permanent placements – 2 weeks

If you have feedback regarding our service our directors would love to hear it. Please call us on 0207 430 7120 or email directors@visionteaching.co.uk